Frequently Asked Questions

Get fast answers to common questions.

Getting Started

To easily install Say the Time, please follow these steps:

  1. Click here to download Say the Time.
  2. When the File Download dialog box opens, select Save this program to disk and then click OK.
  3. The Save As dialog box will open. Select the Desktop as a destination and click the Save button. At this point the download will begin. Please wait until the download is complete.
  4. Next, go to your Desktop.
  5. Double-click on the saytime-setup.exe icon to start the installation process.
  6. Follow the instructions of the Setup wizard (we recommended you choose the default options). Advance using the Next button and then click Finish.
  7. If the installation asks to restart your computer, please do so.
  8. At this point the installation is complete and you are ready to start using Say the Time! Just right-click on your taskbar's clock to access the Say the Time menu.

You may find your serial number in the order confirmation email you received after you made your purchase.

  1. Right-click on your taskbar clock to access the Say the Time menu.
  2. Point to Help, and then click Unlock and Activate.
  3. Enter your Customer Name and Serial Number as indicated in your email order receipt. You must enter these exactly as provided. Then, click on the Unlock and Activate button.

Tip: All of the 0s in your serial number are zeros (not letters).

You should have received an email message confirming your order shortly after you made your purchase. In that message is a serial number or license number for Say the Time.


The problem is likely the result of connecting behind a firewall. Not all firewalls are configured to allow SNTP protocol messages by default. This prevents Say the Time from contacting Internet time servers.

The following firewall incoming packet filter rule will allow Say the Time to use the SNTP protocol while keeping your site secure. (You may need your get your firewall administrator to update this setting.)

  • Protocol = UDP
  • IP Address = Any
  • Port, Source = 123
  • Port, Destination = > 1023
  • Action = Permit

If you are using personal firewall software, such as ZoneAlarm or BlackICE, you must change its appropriate settings so that it will allow Say the Time to access the Internet.

This problem may be the result of an incorrect Time Zone setting. You can check your Time Zone settings by following these steps:

  1. In Windows 7:

    1. Click the taskbar Start button (Windows logo), then click Control Panel.
    2. Select the Date, Time, Language and Regional Options category.
    3. Click the Date and Time icon.
    4. In the Date and Time window, click the Change time zone button.

    In Windows 10:

    1. Right-click the taskbar Start button (Windows flag), then click Control Panel.
    2. Select the Date, Time, Language and Regional Options category.
    3. Select the Clock, Language, and Region category.
    4. Click the Date and Time icon.
    5. Click Change time zone...
  2. Change your Time Zone settings, if required.
  3. If you changed your Time Zone settings, restart your computer.

You can try synchronizing your computer's time after Windows as started by choosing the Sync Date/Time option on the Say the Time menu. If your time is still incorrect, then tell Say the Time to adjust only the minutes/seconds by following these steps:

  1. From the Say the Time menu, click Settings....
  2. In Say the Time Properties window, click the Time Synchronization tab.
  3. Check the box beside the Only adjust the minutes and seconds option.
  4. Click OK.
  5. You may need to manually adjust the hours - you can do that through the Date/Time Properties as outlined above.


When you install Say the Time, you agree to its End-User License Agreement (EULA). Here is a part of the EULA for Say the Time:

SINGLE COMPUTER USE. For every valid license you have acquired for the SOFTWARE PRODUCT, you may install a single copy of the SOFTWARE PRODUCT on a single computer.

Therefore, you can only use Say the Time on additional computers if you have purchased the appropriate number of licenses. You can purchase licenses for Say the Time through our web store.

If you are running Say the Time, be sure to exit the software by choosing Exit from the Say the Time menu. Then, to uninstall Say the Time from your computer, follow these steps:

  1. From the Start menu, choose Programs or All Programs.
  2. Click Say the Time.
  3. Click Uninstall. Say the Time will be removed.

Say the Time 11

Say the Time 11 saves your reminders and notes to the files Say the Time Reminders.xml and Say the Time Notes.xml, respectively. These files are located in your Documents or My Documents folder.

Earlier versions of Say the Time save your reminders and notes in files named Reminders.STT and Notes.STT, respectively. The folder in which the files are located depends on the version of Say the Time, and the version of Windows, that you are using.

Say the Time 10

Windows 10 / 8 / 7:
C:\Users\Your User Name\AppData\Local
Windows XP:
C:\Documents and Settings\Your User Name\Local Settings\Application Data

Say the Time 9.0 and earlier versions

Windows 7:
C:\Users\Your User Name\AppData\Local\VirtualStore\Program Files\Say the Time
Windows XP:
C:\Program Files\Say the Time